• Introduction to building operation and maintenance
• BREEAM
• Building information modelling
• Computer modelling
• Controls strategy
• Indoor air quality
• Physical modelling and mock-up testing
• SBEM and EPC
• Soft Landings
• Specification writing
• Whole life costing

Introduction to building operation and maintenance

Have you ever wanted to find out what Planned Preventative Maintenance (PPM) is?

Do SLAs and KPIs get used in your organisation to improve your service delivery or do you let contractors set their own agendas?

Are you the responsible person when it comes to meeting Legislation?
 
If you want to understand how to run a building successfully and stay within the law this course is for you. It is aimed at providing attendees with an appreciation of how to operate and maintain the building services within their properties effectively while ensuring it supports the needs of their core business. This is an introductory course that will guide you through appropriate resources available to you and draw on BSRIA's experiences of best practice.

1. Anyone who has facilities or premises management responsibility but who has no formal Facilities Management (FM) training
2. Facilities Managers with "soft services" background, wishing to enhance their "hard services" knowledge
3. Office managers
4. Helpdesk operators
5. Administration managers

• To introduce industry best practice strategies, processes, techniques and points of reference for the management, operation and maintenance of building facilities
• To focus on the "hard services" elements of facilities management, including mechanical, electrical and public health services in buildings

The following topics will be covered:

• Building Operation and Maintenance Strategy
• Operation and Maintenance Procurement
• Service Contractor Management
• Maintenance strategies
• Information management
• Legislation and Compliance
• Condition surveys
• Maintenance and energy audits
• Soft Landings 

Registration and coffee will be at 0900
The course will start at 0930 and finish at 1630

Delegates will gain an understanding of what it takes to succesfully manage a building, and will know where to look for more detailed information in particular areas.

Delegates are provided with a copy of all the slides presented and BSRIA publication BG 3/2008 Maintenance for Building Services. Copies of this publication are available for purchase from the BSRIA Bookshop.

The course fee includes all refreshments.

The Lecturers
 
Jo Harris 
Jo has a background in building services maintenance and FM including factories, data centres and commercial offices. She is responsible for the BSRIA Operation & Maintenance Benchmarking Network and has been analysing operational and customer satisfaction data for the last six years. 

Nigel Anderson
Nigel heads up the Design and FM Innovation Team at BSRIA. He has a background in the construction industry and extensive experience as a facilities management specialist having supported and managed a wide range of workplace services. He joined BSRIA in 2006.